Question 1

What linens are included?

Accepted Answer

We provide linens for beds, bath towels, and wash cloths.

Question 2

What household supplies are provided?

Accepted Answer

We get you started with 1 roll of paper towels 1 roll of toilet paper per bathroom 1 dishwasher pod 1 laundry detergent pod Mini dish detergent Kitchen trash bags Travel/hotel size shampoo, conditioner, shower gel, and lotion.

Question 3

What does the kitchen include?

Accepted Answer

The kitchen is stocked with everything you would expect in a normal kitchen plus a griddle, blender, toaster, waffle iron, slow cooker, various size pots & pans, wine glasses, a Keurig, and a regular coffee pot.

Question 4

Do you provide any baby items?

Accepted Answer

Yes! We provide a high chair, pack n’ play, and baby gates where stairs apply.

Question 5

Do you provide a grill?

Accepted Answer

Yes! And it is propane.

Question 6

Do you provide fire wood?

Accepted Answer

Yes! We provide firewood in the cabins that have a wood burning fireplace. We can’t guarantee that it’ll always be dry and seasoned. Be sure to pick up some starter logs at the grocery store or gas station on your way in.

Question 7

Do you allow pets?

Accepted Answer

No. Under no circumstances do we allow pets.

Question 8

Is the hot tub cleaned after every stay?

Accepted Answer

Yes! Our hot tub is drained, cleaned, and refilled for every stay.

Question 9

Is there a community club house and pool area?

Accepted Answer

Yes, in Chalet Village, we have 3 community pools and clubhouses. The pools are open from Memorial Day Weekend in May through Labor Day Weekend in September.   Please visit www.chaletvillageownersclub.com for more information.   *NOTE- Not all cabins are located in a pool clubhouse area. Please refer to the HomeAway/VRBO listing to see if your specific cabin has pool access.

Question 10

Is the price flexible?

Accepted Answer

We do NOT offer discounts, nor do we eliminate or reduce any of the fees.

Question 11

When is the second payment due?

Accepted Answer

30 Days prior to your stay.

Question 12

When will I get the address and cabin access info?

Accepted Answer

Address, door code, and driving directions will be sent in a separate email after your final payment is made.

Question 13

What time is check-in and check-out?

Accepted Answer

You may check in any time after 4pm and you must checkout prior to 10am on the day of your departure.

Question 14

How do cancellations work?

Accepted Answer

Cancellations or shortened stays that are made more than 60 days prior to the arrival date will be fully refunded. Cancellations or changes that are made within 60 days of the arrival date are non-refundable.

Question 15

Do you provide travel insurance?

Accepted Answer

If cancellation is a concern, we do recommend the purchase of Cancellation Protection from CSA (this does not go through us).

Question 16

Can I cancel if the weather is bad?

Accepted Answer

Cancellations due to weather will not be refunded.

Question 17

How is the drive up to the cabin?

Accepted Answer

The roads are well maintained and paved. However, there are some steeper parts that are "scary" for some people.

Question 18

Do I need 4-wheel drive?

Accepted Answer

Only if snow or ice conditions are present. It’s basically a rule of thumb for all mountain roads in this area, that if ice or snow conditions are present, you should have 4-wheel drive or snow chains.

Question 19

Was this area affected by the 2016 wildfires?

Accepted Answer

Yes. You may see evidence of trees and properties that were affected by the wildfires. Much of the cleanup has been done, and a lot of greenery has come back.

Question 20

Will I hear construction noise?

Accepted Answer

It is possible that you will hear construction noise. Just as we rebuilt ours, others are doing the same.

Question 21

What TV package / channels do you provide?

Accepted Answer

We provide the highest package that our cable provider has. This includes premium movie channels and sports channels, including HBO, Cinemax, Showtime, TMC, Starz, Starz Encore, NFL Redzone, and all the sports Networks.

Question 22

What type of internet to you provide?

Accepted Answer

We provide unlimited cable internet with Wi-Fi.

Question 23

Do you ever reduce the stated prices?

Accepted Answer

On occasion, if upcoming unsold dates remain, we may reduce prices for those unsold dates. That will already be reflected in the pricing that you will see.

Question 24

Are there any days where Check-in or Check-out is not permitted?

Accepted Answer

The only 2 days that we do not allow check-in or check-out is Christmas Day and Thanksgiving Day.

Question 25

Do you do bookings offline?

Accepted Answer

No, we only use the HomeAway/VRBO system for the booking process.

Question 26

Do you post your cabins on Criagslist?

Accepted Answer

No! We never post anything on Craigslist. If you see one of our cabins on craigslist it's a scam!

Question 27

Do you decorate for Christmas?

Accepted Answer

Yes, we decorate our cabins with a Christmas tree, stockings and a wreath on the front door. We typically try to have all of our cabins decorated prior to Thanksgiving. Decoration are typically taken down mid to late January.

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