FAQs

Linens provided for all beds, including pull out couches (if applicable)

4 full sized towels per bedroom. For cabins with private pools, one additional pool towel is provided per bedroom. 

Washcloths, hand towels and bathroom floor mats

Kitchen hand towels and dish cloth 

We get you started with

- 1 roll of paper towels

- 2 rolls of toilet paper per bathroom

- 1 laundry detergent pod

- Dishwasher pods

- Mini dish detergent

- Kitchen trash bags

- Travel/hotel size shampoo, conditioner, shower gel and lotion

The kitchen is stocked with everything you would expect in a normal kitchen plus a griddle, blender, toaster, waffle iron, slow cooker, various size pots & pans, wine glasses, a Keurig, and a regular coffee pot (uses standard basket style filters)

Yes! There is a pack-n-play as well as a highchair available in each cabin for use. Please note we do not provide linens for the pack-n-play so you will need to bring your own. Baby gates are permanently installed in all stairwells. If you have additional babies in your group or are in need of other baby items, we recommend "Babyquip.com". You can rent almost any baby item you might need, and they will deliver and pick it up from the cabin for you. 

Yes! And it is propane.

Yes! We provide firewood at the cabins with a wood burning fireplace. We can't guarantee that it will always be dry and seasoned. Be sure to pick up some starter logs at the grocery store or gas station on your way in. 

We provide the highest package that our cable provider has. This includes premium movie channels and sports channels, including HBO, Cinemax, Showtime, TMC, Starz, Starz Encore, NFL Redzone, and all the sports Networks. 

We provide unlimited cable internet with Wi-Fi.

No. Under no circumstances do we allow pets

Yes! Our hot tub is drained, cleaned, and refilled for every stay

*NOTE - Not all cabins are located in a pool clubhouse area. 

Cabins in Chalet Village have access to 3 community pools and clubhouses. The pools are open from Memorial Day weekend in May through Labor Day weekend in September.

The clubhouses are accessed via a pool pass that is hanging on hooks in the cabin.  If the pools are closed, so are the other amenities at that clubhouse. Hours of operation are from 9am to 9pm (weather permitting).  

•          North Clubhouse: 705 Village Loop Rd. Closed Wednesdays.  

•          South Clubhouse: 1319 South Baden Drive. Closed Tuesdays. 

•          Upper Alpine Clubhouse: 1151 Upper Alpine Road. Closed Tuesdays and Wednesdays

The community gym is located at the South Clubhouse. During the offseason when the pools are closed the clubhouse and gym is only open during office hours. The office hours vary so recommend calling prior to going to make sure they are open (865-436-4440).

Please visit www.chaletvillageownersclub.com for more information and pictures.

Our rates are not negotiable, nor do we eliminate or reduce any of the fees.

30 days prior to your stay.

The cabins address is shared at time of booking. The door code will be sent in a separate email 7 days prior to your stay and after your final payment is made.

You may check in any time after 4pm and you must checkout prior to 10am on the day of your departure.

Cancellations or shortened stays that are made more than 60 days prior to the arrival date will be fully refunded. Cancellations or changes that are made within 60 days of the arrival date are non-refundable. 

Cancellations due to weather will not be refunded.

If cancellation is a concern, we do recommend the purchase of Cancellation Protection from Generali Travel Insurance (formally CSA). This does not go through us.

Below are links to information regarding the Travel Insurance offered through our website.


Plan Details *Fill in your Application Date and State of Residence. Product Name is: GR330



PLEASE NOTE: You will not have a specific policy number associated with your insurance policy. Your reservation number and your dates of travel will serve as your identifying information for the insurance company. 

On occasion, if upcoming unsold dates remain, we may reduce prices for those unsold dates. That will already be reflected in the pricing that you will see.

The only discount we offer is a 10% discount off the base nightly rate for stays of 7or more nights. This discount is built into the system and is automatically applied.

To reserve your dates, we require a 50% deposit.  Payments are processed once daily at 12pm (noon) EST.  The final payment is due 30 days prior to your stay. This will be automatically charged to the credit card on file. A reminder email of the automatic payment will be sent out 3 days prior with directions on how to update the credit card on file if needed.

The roads are typical mountain roads. There are sections that are steep and curvy with some switch backs to get up the mountain. Some areas have guardrails, and some do not. The roads are also not lit at night. With this said, the roads are paved all the way up. If you take your time and stay in your lane you shouldn’t have any issues. 




If snow or ice conditions are present, 4 wheel drive and/or snow chains are required. It's basically a rule of thumb for all mountain roads in this area.  With this said, we only get 5-8 snow days a year and the worst part of winter is usually January to March. The roads are also pretty well maintained if these conditions present themselves.

Yes. You may see evidence of trees and properties that we affected by the wildfires. Mush of the cleanup has been done, and a lot of greenery has come back.

It is possible that you will hear construction noise. Just as we rebuilt ours, others are doing the same.

The only 2 days that we do not allow check-in or check-out is Christmas Day and Thanksgiving Day.

No! We never post anything on Craigslist. If you see one of our cabins on craigslist it's a scam!

Yes, we decorate our cabins with a Christmas tree, stockings, and a wreath on the front door. We typically try to have all of our cabins decorated prior to Thanksgiving. Decorations are typically taken down mid to late January. 

The nearest grocery store is Food City in Gatlinburg.  Also close by is Publix, Kroger, and another Food City all located in Pigeon Forge. Instacart does deliver to the mountain if you are looking to have your groceries delivered. There is also a local grocery delivery company called Smoky Mountain Grocery. Give them your list and they will do your shopping, deliver it and put it away in the kitchen for you. This is great if you are arriving late but want to have groceries ready for you to make breakfast in the morning. (No deliveries can take place before your check in time at 4 pm)

Most cabins do not have city trash pick-up. Trash is collected and brought to the local dump by the cleaning company. If the trash bins are full, please reach out so we can arrange a mid-stay trash pick-up or you can bring any extra trash to the local dump yourself (714 Heiden Dr. Gatlinburg, TN 37738 - open daily from 8:30 am to 4:00 pm).

Bear activity is very high.  The bears have not been aggressive towards people, but they do have the ability to open car doors when searching for food.  DO NOT leave food in your vehicles.   Be sure to lock your car doors to avoid bear break-ins.

We only book our cabin through our own website and on Vrbo (and their suite of sister websites). We never post anything on other websites (eg: Facebook, Craigslist, etc). If you see one of our cabins on any other site, it's a scam!

Check out our Experiences page for a list of recommendations.


Check out our Experiences page for a list of recommendations

Check out our Experiences page for a list of recommendations