FAQs

You can reserve your cabin directly through our website. Just choose your desired cabin, input your dates, click "Book Now," and provide your contact and billing details.

Upon booking, a 50% deposit is due, and the remaining 50% is due 30 days prior to check-in. The card on file will be automatically charged for both payments.

After confirming your booking, you'll receive an email confirming your reservation. Please be aware that our system processes credit card charges once daily at 12 PM EST. If you book after this time, your card will be charged the following day at 12 PM EST.

Check-in is available any time after 4 pm on the day of arrival, and check-out must be completed by 10 am on the day of your departure.

To rent a cabin, the minimum age requirement is 25 years old. Additionally, the individual making the booking must be present during the stay at the property.

We do not require a security deposit. Instead, we request 50% of the booking total upon reservation, with the remaining 50% due 30 days prior to your check-in date.

Upon arrival, guests may notice signs of wear and tear in our properties. Rest assured; we will not charge you for these items. We just ask that if anything outside of normal wear and tear is noticed or occurs during your stay you let us know by emailing us at stay@heavenscabins.com. This will allow us to order a replacement item or schedule a maintenance repair.

To secure your booking, we require a payment of 50% of the total booking amount. Please note that we are unable to accept less than 50% and, unfortunately, cannot split this payment between multiple transactions

The final payment for your reservation is due 30 days before your scheduled stay. Please note, the credit card used to make the reservation will be automatically charged at this time. Our system will send you a reminder email containing instructions on how to update your payment method if necessary.

To secure your booking dates, a 50% deposit is necessary. Payments are processed daily at 12pm (noon) Eastern Standard Time. The remaining balance of your reservation is due 30 days before your stay and will be automatically charged to the credit card on file. You'll receive a reminder email 3 days before the final payment is processed, which will also include instructions on how to update your credit card information if needed.

Our pricing is fixed, and we do not offer the option to negotiate rates or waive any associated fees.

At certain times of the year, we observe reduced guest traffic, leading us to adjust our pricing accordingly because we price our cabins according to supply and demand. During these periods, our rates can be 40% to 70% lower compared to peak season rates. The low season spans from:

·      January 5 to March 10

·      April 15 to May 15

·      September 1 to September 30

·      November 1 to November 20

·      December 1 to December 15

We provide a 10% discount on the base nightly rate for reservations lasting 7 nights or more, which is the only discount we offer. This discount is automatically integrated into our booking system, ensuring it's applied without any need for manual input during your reservation process. Regrettably, the system does not generate a separate line item displaying the discount. Please note, we do not offer any other discounts beyond this.

Occasionally, if upcoming dates remain unsold, we may adjust prices for these specific unsold periods. Any such adjustments will be directly reflected in the pricing you observe on our platform. This ensures that you always have access to the most current and accurate rates for your planning convenience. Please note that any adjustments made to pricing for unsold periods will only affect future bookings and will not impact current reservations.

Extending your stay is simple. Just check the calendar associated with your cabin to view availability. All our calendars are automatically updated. If there is availability for the dates you wish to add, please send us an email at stay@heavenscabins.com, and we can arrange for the additional days. We will then facilitate payment for the new dates.

Similarly, if you need to change your reservation dates, please first check for availability and then reach out to us with your new dates. We will gladly make those changes for you. Guests have the flexibility to extend their stays within 60 days of your reservation start date. However, we are unable to move reservation dates or shorten a stay within 60 days of your reservation start date.

Check-in and check-out are not permitted on two specific days: Christmas Day and Thanksgiving Day. This policy is in place to allow our employees and the cleaning company staff to spend time with their families on these holidays.

We exclusively advertise our cabins on our own website, VRBO (and their affiliate websites; Expedia), and Airbnb. We will also showcase our cabins on Facebook and Instagram, please note that we never accept bookings, nor do we communicate through social media. We do NOT advertise on Craigslist. Should you come across one of our cabins listed on other websites, please be aware it is a scam. We only accept credit card payments to ensure security. These scammers will often ask for you to pay with Venmo, Cashapp, Paypal, etc. These are untraceable forms of payment, and we would never ask you to pay this way.

Our minimum night stay can vary, influenced by various factors, typically ranging from 2 to 6 nights. Typically, our smaller cabins have a minimum stay of 3 nights, while larger cabins require a minimum of 4 nights. We may adjust this requirement if natural gaps appear in the booking calendar. Please note that we do not permit 1-night stays.

For cancellations or shortened stays made more than sixty (60) days before your scheduled arrival, you will receive a full refund. If you cancel or modify your booking within sixty (60) days of your arrival, please be aware that these changes are non-refundable. Changing dates is treated the same as a cancellation, we cannot alter your dates within sixty (60) days of arrival. Failure to arrive for your stay without prior cancellation will result in the forfeiture of all payments made.

Cancellations due to weather conditions are not eligible for refunds. This policy also applies to cancellations due to road conditions resulting from the weather. We highly recommend considering travel insurance, especially during the winter months when weather conditions can be unpredictable. Travel insurance can provide coverage for unexpected weather-related disruptions and road conditions, offering peace of mind for your trip.

If you're concerned about the possibility of cancellation, we highly recommend considering the purchase of Cancellation Protection through Generali Travel Insurance (formerly known as CSA). Travel insurance is 6.95% of the reservation amount.  Please note, this insurance is not processed directly through us.

For more information about the travel insurance available through our website, please explore the following links:

·      Frequently Asked Questions: Gain insights into common queries about the insurance at Generali Travel Insurance FAQ.

·      Plan Details: For detailed information about your insurance plan, including how to fill in your application date and state of residence, visit Generali Travel Insurance Plan Details. The product name to reference is: GR330.

·      Important Disclosures: Understand the essential information and disclosures at Generali Travel Insurance Disclosures.

·      File A Claim: If you need to file a claim, you can do so online at Generali Travel Insurance Claim Filing.

Please Note: Your insurance policy won't have a specific policy number. Instead, your reservation number and travel dates will identify you to the insurance company.

Pets are not permitted on the property under any circumstances. This policy is in place to ensure the comfort of all guests, including those allergic to pet dander and to maintain the cleanliness and integrity of our cabins. We appreciate your understanding and cooperation with this policy. However, if you're looking for pet-friendly accommodations, VRBO offers a filter option that allows you to easily sort and find properties that welcome pets. Additionally, if you wish to have your pets nearby, we recommend Smoky Dog Lodge, a reputable boarding service that can provide care for your pets during your stay.

We do not permit any events or parties that exceed the maximum occupancy limit of the cabin. Furthermore, we kindly request that no decorations be taped or applied to the walls. Additionally, our cleaning company has requested that guests refrain from using confetti or glitter, as these substances can be challenging to remove from various surfaces.

The roads are typical mountain roads. There are sections that are steep and curvy with some switch backs to get up the mountain. Some areas have guardrails, and some do not. The roads are also not lit at night. With this said, the roads are paved all the way up. If you take your time and stay in your lane you shouldn’t have any issues. 

For safety and to ensure accessibility under winter conditions, a 4-wheel drive vehicle is required if snow or ice are present on the roads. However, it's important to clarify that during the summer, fall, and most of spring, a 4-wheel drive is not needed under normal weather conditions. During these seasons, the roads are typically clear and easily navigable with any standard vehicle.

Even though the location averages only 5-8 snow days per year, primarily from January to March, ice can still accumulate due to rain outside of these snowy periods. Being prepared with either a 4-wheel drive or snow chains is crucial for these conditions to ensure safety and accessibility. This requirement is standard practice for navigating mountain roads in areas prone to winter weather.

Please be advised that we do not offer refunds due to road conditions. Whether it's due to snow, ice, or other weather-related factors, it is the responsibility of our guests to ensure they have the appropriate vehicle for their travel. The roads to the cabin are well-maintained; however, having the proper equipment ensures that your travel to the cabin is safe and unimpeded during winter weather or unexpected ice accumulation.

Bears are highly active in this area, attributed to our close proximity to the national park. Witnessing bears can be an exciting highlight for many guests. However, it's crucial to remember a few important points. Bears are wild animals and approaching them or coming between a mother bear and her cubs is strongly advised against. An important note, bears can open car doors. To prevent any bear break-ins, remove all food from your vehicle and ensure it is securely locked. Do not feed bears or leave food/garbage in an area a bear could access. Feeding bears is extremely dangerous, as it habituates them to human presence, potentially resulting in euthanasia if they cause harm or damage. For more information regarding bears please visit the National Park Service website.

Smoking, vaping, and hookah are strictly prohibited inside the cabins under any circumstances. In the event our cleaning company detects a smoke smell, we reserve the right to charge the guest a smoke cleaning removal fee.

However, smoking on the outside decks is permitted. We kindly ask that guests dispose of cigarette butts responsibly and refrain from throwing them over the balcony.

Absolutely, all of our cabins have hot tubs! The hot tub is thoroughly drained, cleaned, and refilled before every stay to ensure a hygienic and enjoyable experience for all our guests. Due to this meticulous cleaning process, please note that the hot tub may still be heating up upon your arrival. They typically heat 6-7 degrees per hour.

Indeed, we do! Each cabin receives festive touches including a Christmas tree, a few stockings, and a wreath adorning the front door. Our goal is to ensure all cabins are decorated by Thanksgiving. We usually remove the decorations from mid to late January.

Yes, this area was impacted by the 2016 wildfires, a significant event that saw over 17,000 acres in the surrounding areas consumed by flames. You might notice signs of the fires in the form of trees and properties that were affected. Despite the scale of the devastation, much of the cleanup efforts have been completed, and a significant amount of greenery has made a remarkable comeback.

You might experience construction noise during your stay, as rebuilding efforts are ongoing in the area, similar to our own. It's worth noting that the start times for these construction projects are unpredictable, so there might be unexpected noise from time to time that is out of our control.

Garbage is removed at the conclusion of your visit as part of the cleaning service conducted by the cleaning company. Some cabins, situated within city boundaries, benefit from routine garbage collection services. Should the garbage bins become full before the end of your stay, please contact us at stay@heavenscabins.com, and we will organize an additional garbage collection during your stay. Additionally, you have the option to dispose of your trash directly at the local waste facility located at 714 Heiden Drive, Gatlinburg, TN 37738. This facility is open daily from 8:30 AM to 4:00 PM, providing a convenient option for dropping off trash on your way into town.

We ensure our guests have a comfortable and worry-free stay by providing comprehensive linen amenities. Here's what you can expect:

·      Bed Linens: We provide complete linen sets for all beds, including any pull-out couches, ensuring a restful sleep for every guest.

·      Towels: Each bedroom is equipped with four full-sized bath towels. Additionally, for cabins featuring private pools, we supply an extra pool towel per bedroom to enhance your poolside experience.

·      Bathroom Essentials: For your convenience, washcloths, hand towels, and bathroom floor mats are readily available in every bathroom.

·      Kitchen Linens: The kitchen is stocked with hand towels and dish cloths, making it easier to manage meals and clean-ups.

For your convenience and to ensure a smooth start to your stay, we provide an initial supply of essential household items. This includes:

·      Paper Towels: 1 roll to help with kitchen spills and quick clean-ups.

·      Toilet Paper: 2 rolls per bathroom, ensuring you have enough for your initial needs.

·      Laundry Supplies: 1 laundry detergent pod to tackle any immediate laundry needs.

·      Dishwashing Supplies: We provide dishwasher pods for the dishwasher and a mini bottle of dish detergent for handwashing needs.

·      Kitchen Trash Bags: Essential for keeping your space tidy.

·      Bathroom Amenities: Travel/hotel-size shampoo, conditioner, shower gel, and lotion for your personal care during your stay.

These items are meant to get you started on your stay comfortably, and we recommend that you may need to supplement these supplies depending on the length of your stay and your personal needs.

The kitchen is fully equipped to meet all your culinary needs, mirroring the convenience of your kitchen at home with a few extra touches to enhance your cooking experience. Here’s what you’ll find:

·      Standard Kitchen Tools & Appliances: All the essentials you’d expect, such as a refrigerator, stove, oven, and microwave.

·      Specialty Appliances: For those who enjoy a bit more creativity in the kitchen, we've included a griddle, blender, toaster, waffle iron, and slow cooker.

·      Cookware & Bakeware: A variety of pots and pans in different sizes to accommodate any dish you wish to prepare.

·      Drinking Glasses: Including wine glasses for those evenings when you wish to unwind with a glass of your favorite wine.

·      Coffee Makers: A Keurig for single-serve convenience and a regular coffee pot (uses standard basket-style filters) to brew a larger pot to share.

·      Utensils & Dinnerware: All the necessary utensils, plates, bowls, and cutlery for serving and enjoying meals.

This well-appointed kitchen allows you to easily prepare anything from a simple breakfast to a gourmet meal, making your stay as comfortable and convenient as possible.

Please note, not all our cabins are situated in areas with access to a pool clubhouse. If a cabin has a pool or pool access it will be clearly mentioned in the description.

For cabins located in Chalet Village, guests have access to three community pools and clubhouses. These facilities are open from the Memorial Day weekend in May until the Labor Day weekend in September. Access to the clubhouses is granted through a pool pass, which can be found hanging on hooks inside the cabin. It's important to remember that when the pools are closed, the other amenities at the clubhouse are also unavailable. The operational hours for these facilities are from 9 am to 9 pm, weather permitting.

·      North Clubhouse: Located at 705 Village Loop Rd. (Closed for cleaning every Wednesday.)

·      South Clubhouse: Found at 1319 South Baden Drive (Closed for cleaning every Tuesday).

·      Upper Alpine Clubhouse: Situated at 1151 Upper Alpine Road (Closed for cleaning on Tuesdays and Wednesdays).

The community gym is located at the South Clubhouse. Note that during the offseason, when the pools are closed, the clubhouse and gym are only open during office hours. These hours can vary, so we recommend calling ahead (865-436-4440) to confirm availability.

For more detailed information, including pictures, please visit  www.chaletvillageownersclub.com 

We are pleased to accommodate our youngest guests and their families with essential baby items and added conveniences for a comfortable stay. Here’s what we provide across all cabins:

·      Pack-n-Play: Ideal for ensuring your baby has a safe place to sleep or play. Please note that we do not provide linens for the Pack-n-Play, so you will need to bring your own.

·      Highchair: Convenient for meal times, making it easier to manage your baby’s dining needs.

·      Baby Gates: For added safety, baby gates are permanently installed in all stairwells.

Additionally, if your group includes more than one baby, or if there are other specific baby items you require, we recommend utilizing "Babyquip.com." This service allows you to rent nearly any baby item you might need, offering the convenience of delivery and pick-up directly from the cabin. This ensures that you can have everything your baby needs for a comfortable stay without overpacking.

Special Nursery-Equipped Cabins: For those looking for more comprehensive baby amenities, we have select cabins outfitted with full nurseries. These nurseries include a full-size crib for comfortable sleeping, a changing table for easy diaper changes, a camera/monitor for peace of mind, and a white noise machine to help soothe your baby to sleep. If having access to a full nursery is important for your stay, please make sure to check out those specific properties by utilizing the filter dropdown and select “nursery” in the amenities section.

Yes, indeed. All our cabins are equipped with a washer and dryer for your convenience. Additionally, we provide complimentary laundry detergent for one load. If you anticipate needing more, we recommend bringing additional detergent with you.

Yes, indeed! Each of our properties is equipped with a propane grill for your culinary adventures outdoors. We provide the propane, and in most cabins, the grill is connected to a large propane tank that is discreetly placed out of sight to maintain the aesthetic of your surroundings. For your safety and convenience, please make sure to follow the sign instructions located next to the grill, as all our grills operate on a timer system as part of our fire safety protocol.

Yes! We supply firewood at our cabins equipped with a wood-burning fireplace. However, please note that we cannot always guarantee the firewood will be dry and seasoned. For your convenience, we recommend picking up some starter logs at a grocery store or gas station en route to the cabin to ensure you can enjoy a cozy fire upon arrival.

Our accommodations come with the most comprehensive TV package available from our cable provider. This premium package includes a wide range of channels to suit all tastes, featuring premium movie channels and extensive sports coverage. You'll have access to HBO, Cinemax, Showtime, TMC (The Movie Channel), Starz, Starz Encore, NFL RedZone, and all major sports networks, ensuring you won't miss out on your favorite movies, shows, or sports events during your stay.

Our property offers unlimited cable internet, complete with Wi-Fi access, to ensure you stay connected throughout your visit.

We regret to inform you that our cleaning company does not currently provide daily housekeeping services. However, we do offer a washer and dryer for guests' use if they wish to launder linens during their stay.

You will receive the cabin's address immediately upon booking. The access code for the cabin will be emailed to you 7 days before your arrival, and once the final payment has been successfully completed.

The property can be easily accessed using an electronic door lock installed on the cabin. We will send you the door code via email 7 days before your check-in date, provided that the final payment has been made. Upon arrival at the cabin, simply enter your door code and begin your vacation.

Each of our properties offers private parking located in front of the house. The property descriptions and floor plans specify the number of vehicles that can be accommodated at each property. Please ensure to keep your vehicle doors locked, as bears are known to open car doors in search of food.

If you encounter any issues, we encourage you to get in touch with us. For non-emergency matters or if you simply wish to inform us about something, please send an email to stay@heavenscabins.com. For more urgent concerns, please call us on 865-263-1363. Rest assured, we will do whatever we can to promptly address any problems and ensure that your stay is enjoyable.

The weather in Gatlinburg, TN varies throughout the year. Here's a general overview:

Summer: In East Tennessee, including the Smokies, summers are characterized by warm temperatures, typically reaching highs in the upper 80s with lows in the mid-60s. However, the humidity during this season can make it feel warmer.

Fall: Fall begins with warm temperatures, still reaching highs in the 80s and lows in the 50s. As the season progresses, temperatures gradually cool down, with highs averaging in the mid-50s and lows in the 30s, especially towards November. Snowfall in higher elevations becomes more common during this transition.

Winter: Winter temperatures in the Smokies can vary widely. Highs generally range from the 30s to 40s, with lows in the 20s to 30s. However, there can be fluctuations, with temperatures occasionally rising into the 60s or dropping into the teens depending on local weather conditions. Snowfall is prevalent in higher elevations, especially in January and February. Visitors should be aware of the differing weather between lower and higher elevations and check forecasts before traveling.

Spring: Spring brings a transition from winter to a lively landscape filled with greenery and wildflowers. Temperatures start out chilly, with lows around 40 to 50 degrees, but gradually warm up throughout the season, with highs typically ranging from 60 to 70 degrees.

It's advisable for visitors to stay updated on weather forecasts, especially when planning outdoor activities, due to the Smokies' varied climate and elevation differences.

The closest one is Food City in Gatlinburg. Additionally, Publix, Kroger, and another Food City are conveniently located in Pigeon Forge. For those considering grocery delivery, Instacart services the mountain area. Alternatively, Smoky Mountain Grocery is a local delivery service that offers to shop for your groceries, deliver them to your location, and even organize them in your kitchen. This service is particularly useful if you're planning to arrive late and would like to have groceries on hand to prepare breakfast the next morning. Please note that deliveries cannot be scheduled before your check-in time of 4 pm.

Absolutely, we highly endorse Fruitful Vintage Personal Chef Service. They've served numerous guests of ours, and the feedback has been consistently positive. While there are other options available in the vicinity, we can't provide personal recommendations for them. For additional details on food delivery services and in-home chefs, please refer to our "Experiences" tab.

Indeed, DoorDash, Uber Eats, and Grubhub offer delivery services to the mountain area. Additionally, there's a local company named Bring It that provides delivery from restaurants and various other services, such as delivering flowers. Major pizza chains like Pizza Hut and Papa John's are available for delivery, along with several local pizza establishments that can be reached with a simple phone call.

There's an abundance of activities awaiting you in and around the Gatlinburg area. At the forefront is the magnificent Smoky Mountain National Park. For avid hikers, the website "Hiking in the Smokys" offers a comprehensive guide to trails, categorized by difficulty, distance, and estimated time.

Downtown Gatlinburg offers a plethora of entertainment options, ranging from mini-golf and arcades to Ripley’s museums and moonshine tasting experiences. Anakeesta and the Gatlinburg SkyPark rank high among guest favorites.

For aquatic enthusiasts, Ripley’s Aquarium promises a delightful experience with its interactive sections, including a chance to marvel at penguins. Thrill-seekers shouldn't miss out on zip-lining adventures at Climb Works Canopy.

Those seeking more adrenaline-pumping activities can explore mountain coasters, horseback riding, and ATV rentals. Venture a bit further to The Island in Pigeon Forge, boasting attractions like a grand ferris wheel, musical water fountain shows, an obstacle course, arcades, restaurants, and shops.

Not to be overlooked, Pigeon Forge is home to the renowned Dollywood Theme Park and various dinner shows. Among our personal favorites is the Hatfields & McCoys dinner show. Discover more of our recommended experiences on our "Experiences" tab.

Gatlinburg boasts a plethora of dining choices, catering to every preference from quick bites to upscale sit-downs. Our go-to breakfast spot is Pancake Pantry, although be prepared for a wait due to its popularity. Arriving early is key to beating the crowd, and street parking along the main thoroughfare is available until 9am for convenience. Another favorite breakfast haunt is Davy Crockett's Breakfast Camp, where we recommend indulging in a shared cinnamon roll to kickstart your morning.

For a swift and tasty option, Donut Friar is our top pick for donuts, conveniently located just a stone's throw away from Coffee & Company, our preferred coffee joint. When it comes to lunch or dinner, we enthusiastically endorse Smoky Mountain Brewery for their delectable burgers, pizzas, and sandwiches, along with a must-try beer sampler for aficionados.

Our region has witnessed an influx of celebrity-owned establishments, such as Blake Shelton's Ole Red, Jason Aldean's Kitchen and Rooftop Bar, Guy Fieri's Chicken Guy, Jimmy Buffett's Margaritaville, and Paula Deen's Family Kitchen (located in Pigeon Forge). For an upscale dining experience, we recommend Chesapeake's Seafood and Raw Bar, The Peddler Steakhouse, The Melting Pot, The Greenbrier Restaurant, and The Park Grill.

If you're seeking a unique and elegant dining venture, Dancing Bear is worth the journey, especially for celebrating special occasions. Gatlinburg and Pigeon Forge boast an abundance of dining options, with new eateries constantly popping up. Take a leisurely stroll along the strip to uncover hidden culinary gems. For more recommendations, check out our "Experiences" page