Executive Housekeeping Manager

Heaven's Cabins

Join Heaven’s Cabins Management Team to head up our newly created Housekeeping Division.  Put your fingerprint on the development of processes and people that will make Heaven’s Cabins the standard for cleanliness in the vacation rental industry.  Heaven’s Cabins is a growing powerhouse in the Luxury Vacation Rental segment in Gatlinburg with 40 cabins and growing. This is a ground floor management opportunity.

Essential Duties and Responsibilities Include But Are Not Limited To

  • Supervise Housekeeping Staff and ensure all daily cleans are complete according to our standard of cleanliness

  • Supervise and provide direction to Assistant Manager and Team Leads to ensure business standards and practices are met during your absence 

  • Hire and train Housekeeping Staff

  • Inspect cabins and provide Housekeeping Staff feedback and training as needed

  • Generate, manage, and communicate cleaning schedules to Housekeeping Staff

  • Generate reports for payroll of Housekeeping Staff

  • Be on call to handle guest related cleanliness issues and resolve problems

  • Transport linen to and from commercial cleaning facility

  • Preparation and distribution of linen and supplies to Housekeeping Staff

  • Cleaning cabins as needed

  • Manage the organization and timeline of cabin maintenance items, i.e. air filters, supply closet stock, hot tub filters, shower curtain liners, batteries, light bulbs, etc.

  • Manage facility inventory to ensure necessary products and infrastructure needs are available to Housekeeping Staff

  • Maintain cleanliness and organization of cleaning facility

  •  Manage the set up and dismantling of Christmas décor during holiday season

Experience and Skills

  • Experience in housekeeping (specifically overnight vacation rentals a plus)

  • Management/Supervisory Experience (Recruiting and Hiring a plus)

  • Computer proficiency (Excel, Word)

  • Detail oriented person with great attention to detail

  • Navigate challenges in a fast-paced setting

  • Demonstrated ability to communicate in a variety of situations (Manager to Employee, Peer to Peer, Manager to Vendor, Manager to Guest)

  • Team Building and Staff development

  • Problem Solver who is comfortable with conflict resolution

  • Knowledge and comfort level with basic hands on home maintenance

Essential Functions

  • Must be proficient in English (Spanish proficiency a plus)

  • Must be able to navigate stairs

  • Must be able to lift up to 40 lbs.

  • Must have a valid Driver’s License

  • Must have reliable transportation necessary to supervise daily cleaning operations at properties

  • Must be able to stand, bend, reach, and lift.

  • On some occasions the use of a ladder may be required.

Position Type/Expected Hours of Work

This is a full-time position. Due to unpredictable “busy” days the manager should be flexible with hours and days off. Weekends and particularly holiday weekends are usually more demanding in the vacation industry. The two days off a week could vary based on which days have the most turns in the schedule. The Manager and the Assistant Manager will coordinate their schedule to ensure one Manager is on every day.  Vacation time will typically be approved outside of peak season times.

Benefits

  • Salary $45 - $55K commensurate with experience

  • Annual bonus potential

  • Salary growth potential

  • Employer and employee paid benefits available

    • Life insurance

    • Short term disability

    • Accident insurance

    • Telemedicine

  • Paid time off

  • Christmas Day and Thanksgiving Day off

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